Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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Payments can be declined for reasons like wrong card details, not enough funds, or issues with your bank. Double-check your info, and if it's still a problem, reach out to your bank or card issuer!
Shipping & Delivery
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Domestic shipping takes up to 5 business days, and international shipping up to 14. Delays may occur due to supply chain issues.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
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Yes, we ship worldwide.
Please note, free shipping doesn’t apply to international orders, and rates may vary by region.
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A full list of all of our shipping areas can be found here.
If your country or region is not listed, please reach out, and we'll try to make arrangements. -
Need to change or cancel your order? Contact us ASAP! Once processed, changes aren’t possible through our system, but we’ll try to assist before it ships. After shipping, changes can only be made once you receive the package.
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If your order has shipped and you need to change the address, contact the carrier immediately to request a redirect. If it’s still unshipped, simply contact us with your order number and new address, and we’ll take care of it.
Warranty & Repair
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All products undergo quality control.
Our warranty covers manufacturer defects in materials, design, or workmanship, and is valid for 2 months from discovery.
It does not cover damage from misuse, impact, or non-manufacturing issues.
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An extended warranty can be added to your products for an additional cost.
Contact us for more information.
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The cost of the extended warranty varies by product and duration.
Contact us for more details.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
To return an item, contact us within a week of receiving your package. We’ll provide return instructions. Please note, you’ll cover return shipping, and refunds are processed once we receive the item.
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A refund request can be submitted within a month after the purchase is made.
You can check the details here
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, the customer only covers the return shipping cost.